We take pride in our craftsmanship and high quality standards. Cate & Nelson timepieces are warranted, to the original owner, for two years from the date of purchase.
The warranty covers manufacturing defects in materials and components, this includes the movement, battery and hands. Kindly note that the warranty does not cover:
- Damages due to external factors, such as water, theft or loss.
- Failure or damage caused by improper use, such as broken glass, dents and falls.
- Visual or esthetical changes due to normal wear and tear.
Original documentation is required in all warranty claims. To initiate a warranty claim - kindly use the contact form and we will be happy to assist you.