Terms & Conditions
Cate & Nelson Watches
These terms & conditions governs your purchases from, and your use of, the www.catenelsonwatches.com website and forms a contract between you and Cate & Nelson Watches, (registration number SE556654-7849), refered to as "Cate & Nelson".
When purchasing a Cate & Nelson watch - standard shipping is included.
All orders are fulfilled from our warehouse in Sweden. Swedish orders are shipped by Postnord and international orders are shipped by UPS. We ship to all countries that UPS serve. We process all orders received before 2pm CET the same day. When the product is packed and shipped, you will receive a tracking number by e-mail. Swedish orders are tracked at the Postnord website and international orders are tracked at the UPS website. If you have not received a tracking number after a couple of days - please reach out to us and we will assist you right away.
We accept returns that we receive within 30 days from the ship date. Please use the contact form and we will be happy to assist you. All products must be in original condition in its original packaging. Please note that Cate & Nelson are not responsible for any products that are lost during the return shipping.
Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.
We are currently accepting payments through PayPal. Cate & Nelson does not store any credit card information.
All prices shown on the Cate & Nelsons website, www.catenelsonwatches.com, are including VAT, in accordance with the applicable legislation. In case an order will be shipped to a delivery address outside the EU, the VAT will be removed at the checkout.
Please note that in case of an order is shipped to an delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Cate & Nelson has no control over these charges and, since these charges are different for different countries, Cate & Nelson cannot predict their amount. Cate & Nelson advises you to contact your local customs office for further information.
Orders made in another person's name without his consent, or otherwise will be reported to the authorities. Cate & Nelson holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel Cate & Nelson to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Consumers have the right to return the order within 30 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact Cate & Nelson in order to get an address to send the goods to. Return shipping is paid by the consumer. If an item is damaged during transport, Cate & Nelson should be contacted within 30 days for information about compensation.
We take pride in our craftsmanship and high quality standards. Cate & Nelson timepieces are warranted, to the original owner, for two years from the date of purchase.
The warranty covers manufacturing defects in materials and components; this includes the movement, battery and hands. Kindly note that the warranty does not cover:
- Damages due to external factors, such as water, theft or loss.
- Failure or damage caused by improper use, such as broken crystal/glass, dents and falls.
- Visual or esthetical changes due to normal wear and tear
Original documentation is required in all warranty claims. To initiate a warranty claim - kindly use the contact form and we will be happy to assist you
Cate & Nelson has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
Delivery and cancellations
Cate & Nelson ships worldwide. Deliveries are made in cooperation with the postal services and their partners have the right to cancel purchases and return delivered goods by contacting Cate & Nelson
In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Cate & Nelson either by email or telephone. If a product has been discontinued Cate & Nelson has the right to cancel the purchase and refund the paid amount to the customer. Cate & Nelson will notify the customer of a replacement or equivalent products if available.
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 30 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Cate & Nelson should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults. Cate & Nelson has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
Intellectual property rights
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Cate & Nelson or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Cate & Nelson.
Retention of title
All products remain in Cate & Nelson property until full payment is made.
All attempts at fraud reported to the authorities and Cate & Nelson reserves the right to cancel the purchase if any suspicion is raised.
Governing law and jurisdiction