Terms & Conditions
TERMS & CONDITIONS
These terms and conditions govern your purchases and your use of the website www.catenelsonwatches.com and form a contract between you and C&N Watches Team SL (registration number CIF: B90466269), called "Cate & Nelson Watches".
When you buy a Cate & Nelson Watch, standard shipping is included.
All orders are made from our warehouse in Spain. Orders in Spanish are sent by MRW and international orders are sent by UPS / TNT / FEDEX. We ship to all countries that serve our shipping partners. We process all orders within 1-2 days. When the product is packed and shipped, you will receive a tracking number by email. Spanish orders are tracked on the MRW website and international orders are tracked on the UPS / TNT / FEDEX website. If you have not received a tracking number after a couple of days, contact us and we will help you immediately.
We accept returns that we receive within 30 days from the date of shipment. The customer is responsible for return shipping costs (including duties and taxes outside the EU), unless the item is defective or we have packed incorrectly. All products must be in original condition in their original packaging. Do not forget to send a copy of your order receipt or any other written information about the order number. Since you are responsible for your package arriving to us, we recommend that you send your trackable package. Please note that Cate & Nelson is not responsible for any product that is lost during return shipping.
If you have any questions, use the contact form and we will be happy to help you.
ADDRESS FOR RETURNS:
Cate & Nelson watches
Ochoa Farm 22
Once we have received your order, we will send an electronic invoice to your email address as confirmation of your purchase. It is important that you enter the correct email address when placing your order. We recommend saving this email to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of the purchase receipt.
We are currently accepting payments through PayPal, Visa, Visa Electron and Mastercard. Cate & Nelson does not store any credit card information.
All prices shown on the Cate & Nelsons website, www.catenelsonwatches.com, include VAT, in accordance with applicable legislation. If an order is sent to a delivery address outside the EU, VAT will be removed at the end of the purchase.
Please note that in case an order is sent to a delivery address outside the EU, it may be subject to import duties and taxes, which are charged when the shipment arrives at your delivery address. You will be responsible for paying such import duties and taxes. It should be noted that Cate & Nelson has no control over these charges and, since these charges are different for different countries, Cate & Nelson cannot predict their amount. Cate & Nelson advises you to contact your local customs office for more information.
Orders placed on behalf of another person without their consent, or else will be reported to the authorities. Cate & Nelson reserves the right to change prices, correct incorrect prices on all orders and final sales. If a price is incorrect, this may force Cate & Nelson to cancel the purchase and refund any amount paid in the best way. This can be done at any time.
Consumers have the right to return the order within 30 days of receiving the order. The right applies only in the event that the product and its original packaging can be returned under the same conditions as when they were received. If consumers use their right to return an order, they should contact Cate & Nelson to obtain an address to ship the products. Return shipping is paid by the consumer. If an item is damaged during transportation, Cate & Nelson must be contacted within 30 days to obtain compensation information.
We take pride in our craftsmanship and our high-quality standards. Cate & Nelson watches are guaranteed, for the original owner, for two years from the date of purchase.
The warranty covers manufacturing defects in materials and components; This includes movement, battery and hands. Please note that the warranty does not cover:
• Damage due to external factors, such as water, theft or loss.
• Failures or damage caused by improper use, such as broken glass / glass, dents and falls.
• Visual or aesthetic changes due to normal wear.
Original documentation is required on all warranty claims. To initiate a warranty claim, use the contact form and we will be happy to help you.
Cate & Nelson has the right to adjust prices, involve additional costs and change product information, such as photos and product offers without prior notice. The product images and available information texts reflect the product as much as possible. We reserve the right to any error that may appear on the page and we cannot guarantee that all images accurately reflect the true appearance of the watch. Images may differ depending on the color settings on your computer. All images should be viewed only as illustrations and do not guarantee the correct appearance and features.
DELIVERY & CANCELLATIONS
Cate & Nelson ships worldwide. Deliveries are made in cooperation with postal services and its partners have the right to cancel purchases and return the delivered goods by contacting Cate & Nelson
In the cases, you as a customer believe that the delivery is delayed so that you no longer wish to complete the order, it is your responsibility to cancel the order. In cases where the order has been sent, the customer must receive the order. The cancellation is not valid until the client has confirmed with Cate & Nelson, either by email or by phone. If a product has been discontinued, Cate & Nelson has the right to cancel the purchase and refund the amount paid to the customer. Cate & Nelson will notify the customer about a replacement or equivalent products if available.
It is important that you, as a customer, carefully verify your goods / products when you receive your shipment to verify that the products are not damaged and correct. If your product is damaged during transport, whether the damage is visible or hidden, you must inform the carrier as soon as possible. If you receive your item and see that it is damaged or does not match the one you ordered, you must also contact us within 30 days of receiving the product.
Any complaint will be made to our customer service through our contact form on the contact page. Please provide the order number and the reason for the complaint and we will contact you shortly with instructions on how to return the item. Defective products returned to Cate & Nelson should be treated as if they were impeccable. It is extremely important in all types of returns that the product is packaged in such a way that it cannot be damaged during transit. In the event that a returned product has no errors or failures. Cate & Nelson has the right to replace defective products with products of the same model. If the item has been discontinued, the customer will receive a full refund.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyrights, on the website and in the material published on it are the property of Cate & Nelson or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or in part, other than for your personal and non-commercial use, is prohibited without the permission of Cate & Nelson.
All products remain the property of Cate & Nelson until full payment is made.
All fraud attempts are reported to the authorities and Cate & Nelson reserves the right to cancel the purchase if any suspicion arises.
APPLICABLE LAW AND JURISDICTION
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Last update: 2019-08-01